Troubleshooting remote user experience connecting to enterprise

Remote users monitoring challenges in enterprise IT networks

For most companies, Enterprise VPN services were seldom used with most employees working from office. The recent Covid-19 pandemic, however has changed business dynamics with most employees working from home or remotely and the reliability of VPN services has become critical for business continuity and employee productivity. As hundreds of employees are working remotely, maintaining a reliable and top performing VPN service has become a big challenge for the IT teams. Monitoring thousands of connections, identifying failures and performance issues and fixing them proactively has become the need of the hour for business continuity. Down time and poor performance of VPN services severely impacts overall productivity of the organization. Here are the common challenges faced by the IT teams related to VPN services.

Real-time Connection Visibility

One of the biggest challenges that IT admins face is getting real-time visibility into employees connected to the VPN network at any given time. For an organization with thousands of employees, this information can be vital in monitoring any connection issues faced by the employees. For companies that use a split-VPN service to reduce traffic load, connection visibility is an important metric. It provides information about the employees connecting to the corporate enterprise network and those using a public internet connection for personal use.

Latency and Performance of Enterprise Applications over VPN

Monitoring end user experience of using enterprise applications over VPN connections is crucial for productivity of remote employees. Employees facing slowness in accessing applications to perform their job functions can have an adverse effect on the end delivery of products, projects and services. Ineffective VPN monitoring makes it difficult for IT admins to track which users are facing the most latency or which VPN connections are faulty. Without proper visibility, they can do nothing to solve it and it ends up costing unnecessary time wastage not just for the employees, but for the company as well.

VPN Connectivity Issues

VPN connections can be quite unstable at times. With multiple users connected to a VPN network, it can become near impossible for IT admins to troubleshoot each user to ascertain the root cause. VPN connectivity issues can be due to network latency, traffic and connection load on VPN servers or due to poor server infrastructure running VPN services. Lack of information about VPN failures and reasons behind them makes it difficult for the IT teams to identify the root cause to fix the problems and to improve the end users experience.

IT Teams are constantly facing challenges to upgrade their VPN infrastructure as their pre covid-19 infrastructure was never designed to handle the volume of VPN connections and data as it is today. IT teams are unable to design the right scalable infrastructure due to lack of visibility on VPN connections, usage and traffic load suitable to their environment. Maintaining a threat free VPN service is another major challenge keeping their organizations data secure from the prying eyes of hackers as a compromised VPN service can be a gateway to cyber threat exposure and data breach.

Remote user monitoring provides comprehensive end to end VPN services monitoring for IT teams helping businesses in combatting several of these issues and improving the performance, reliability and efficiency of their VPN services to their remote workers. Built to solve various VPN related performance use cases, Remote user monitoring provides

• Real time and in-depth information on performance of organization wide VPN services
• Real time alerts and statistics to quickly identify failing VPN services, impacted VPN servers, end users & poorly performing VPN services, servers
• Visibility into failure reasons up to each VPN user connection
• Visibility into infrastructure level issues on VPN servers
• Visibility into real time user experience and performance of enterprise applications running over VPN connections
• Early warning detection and investigation into cyber threats and DDoS attacks on VPN services